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Cancellation & Refund Policy

Cancellation & Refund Policy for Dates Business

At Dates Business, we strive to ensure a seamless and satisfying shopping experience for all our customers. Our Cancellation & Refund Policy is designed to be transparent, fair, and customer-friendly, ensuring you have clarity on the process for cancelling orders or requesting refunds. Please read this policy carefully to understand your rights and our procedures.

1. Cancellation Policy

1.1 Order Cancellation Before Shipment

  • Eligibility: You may cancel your order before it is handed over to the courier company or postal authorities, which occurs within 0-2 days from the date of order and payment confirmation, or as per the agreed delivery date.
  • How to Cancel: To cancel an order, contact our customer support team at 8879666906 or email us at hurzuk.abid@gmail.com with your order details (order number, customer name, and contact information).
  • Processing Time: Cancellation requests received before the order is dispatched will be processed within 24-48 hours. You will receive a confirmation email once the cancellation is complete.
  • Refund for Cancelled Orders: If payment was made, a full refund will be issued to the original payment method within 5-7 business days, depending on your bank or payment provider.

1.2 Order Cancellation After Shipment

  • Non-Cancellable Orders: Once the order has been handed over to the courier company or postal authorities, it cannot be cancelled. This is due to the processing and shipping timelines outlined in our shipping policy.
  • Alternative Options: If you no longer need the order after shipment, you may refuse delivery at the time of receipt or initiate a return as per our Refund Policy below.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are available under the following circumstances:

  • Non-Delivery: If your order is not delivered within the estimated delivery timeline provided by the courier company or postal authorities (subject to their norms), you may request a refund.
  • Damaged or Defective Products: If the dates received are damaged, spoiled, or not as described (e.g., wrong variety or quantity), you are eligible for a refund or replacement.
  • Incorrect Order: If you receive an order that does not match your confirmed purchase, we will provide a full refund or send the correct items at no additional cost.
  • Pre-Shipment Cancellation: As mentioned, orders cancelled before shipment qualify for a full refund.

2.2 Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • Change of Mind: We do not accept returns or refunds for orders where the customer changes their mind after the order has been shipped.
  • Improper Storage by Customer: If the dates are spoiled due to improper storage after delivery (e.g., exposure to heat or moisture), no refund will be provided.
  • Delivery Delays: Dates Business is not liable for delays caused by the courier company or postal authorities, as delivery is subject to their norms. However, we will assist in tracking and resolving issues.
  • Incorrect Address: Refunds will not be issued if the order is undelivered due to an incorrect or incomplete address provided by the customer.

2.3 Refund Process

  • Initiating a Refund: To request a refund, contact our helpdesk at 8879666906 or email hurzuk.abid@gmail.com within 7 days of receiving your order. Please provide:
    • Order number
    • Reason for the refund
    • Photos of the product (if applicable, for damaged or defective items)
  • Inspection: For damaged or defective products, we may request the return of the items for inspection. Return shipping costs will be covered by Dates Business if the issue is verified.
  • Refund Timeline: Once approved, refunds will be processed within 5-7 business days to the original payment method. The time for the refund to reflect in your account depends on your bank or payment provider.
  • Replacement Option: If preferred, we can replace damaged or incorrect items instead of issuing a refund, subject to availability.

3. Shipping and Delivery Terms

  • International Orders: Orders are shipped via registered international courier companies or International Speed Post. Delivery timelines are subject to the courier company or postal service norms.
  • Domestic Orders: Orders are shipped through registered domestic courier companies or Speed Post. Delivery timelines depend on the service provider’s norms.
  • Shipping Timeline: Orders are handed over to the courier or postal authorities within 0-2 days from the order and payment confirmation date, or as per the agreed delivery date.
  • Delivery Address: All orders are delivered to the address provided by the buyer during order placement. Please ensure the address is accurate and complete to avoid delivery issues.
  • Non-Liability for Delays: Dates Business is not responsible for delays caused by courier companies or postal authorities. We guarantee only the handover of the consignment within the specified 0-2 days or agreed timeline.
  • Delivery Confirmation: Delivery of services or products will be confirmed via the email ID provided during registration.

4. Contact Us for Support

If you encounter any issues with your order, cancellation, or refund, our customer support team is here to help. Reach out to us at:

  • Phone: 8879666906
  • Email: hurzuk.abid@gmail.com
  • Response Time: We aim to respond to all queries within 24-48 hours.

5. Policy Updates

Dates Business reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be reflected on our website at https://dates.business/. We encourage customers to review this policy periodically to stay informed.

Why Shop with Dates Business?

At Dates Business, we are committed to delivering premium-quality dates with exceptional customer service. Our transparent policies and dedication to customer satisfaction make us a trusted choice for date lovers worldwide. Explore our range of Medjool, Deglet Noor, and other varieties, and enjoy a hassle-free shopping experience.

This policy is designed to ensure clarity and fairness for all customers. For additional guidance, visit our Buying Guide or contact our support team.

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